Job Title: Client Success Coordinator
Department: Administrative
Proposed Salary: $20.00 per hour – Part time
Date: October 2022
Details
Do you value honesty, hard work, achieving justice, and helping people? Are you the kind of person willing to go above and beyond to fulfill your duties to a client? Are you a positive person, even when Mercury is in Retrograde? Are you a self-starter that is also collaborative? Perhaps you have the record for the most happy clients ever? If you answered YES to these questions, then you may have found your new home with the growing team at Ticket Crushers. Our newest team member will be coachable, flexible, and accountable and enjoy working with clients with a variety of legal issues. As a Client Success Coordinator at Ticket Crushers, you will be one of the first impressions to a niche group of potential and existing clients. Our Client Success Coordinator takes pride in the fact that they are the first voice that new and existing clients hear, and that they maintain that relationship until the end of the case. If communicating with strangers about how our dynamic firm can potentially assist with a variety of legal issues sounds like fun, then you might be the next Ticket Crusher.
Responsibilities include the following. Other duties may be assigned.
- Handles escalated client matters
- Maintains company swag inventory for clients & employees
- Oversees all aspects of company gift giving
- Monitors Google, Yelp, and other site reviews
- Provides support for implementation, editing, etc. of CRM templates/workflows
- Reviews intake procedures as it relates to the transition of cases to the legal department
- Point of contact for Intake team questions regarding legal procedures, case information
- Monitors and reviews all firm KPIs
- Attends meetings randomly to ensure they are being completed, agenda is implemented, minutes etc.
- Provide backup for Intake team by contacting potential clients that need our services (NO COLD CALLING!)
- Answers all questions pertaining to services provided by law firm
- Communicate with all potential clients using various modalities (phone, text, email)
- Meets Key Performance Indicators and Revenue Goals
- Attends scheduled meetings
- Additional duties may be assigned
Requirements
- Associate’s degree or higher in related field or two (2) years of related experience
- Communicates clearly and honestly with all clients, new and existing
- Is humble and compassionate when speaking with clients
- Impeccable attention to detail with processes, spelling, and communications
- Independent problem solver with forward thinking solutions
- Ability to work in fast paced work environment with strict deadlines
- Collaborative approach when working with colleagues
- Energetic with positive attitude
- Handles technology with grace and an open mind
- Bilingual English/Spanish in all communication modalities
- Work Environment:
- Computer with high speed internet
- Quiet work area, no environmental feedback
Are you interested in being part of the team?
If so, call 415-275-1505
About Ticket Crushers
Founded in April, 2015 in an old San Francisco vacuum store, Ticket Crushers has evolved from its humble roots into a modern, dynamic virtual law firm with an emphasis on excellent client experience and affordable top-notch advocacy. We are everyday lawyers for everyday people facing everyday problems. At our core, we are committed to being honest and transparent with each other and our clients. We pride ourselves in providing the best possible legal experience for our clients to ensure we are at the forefront of revolutionizing courtroom culture, and increasing access to the legal field through the use of technology. Ticket Crushers has experienced significant growth to become one of Northern California’s top Traffic and DUI Law Firms. The Ticket Crushers team is focused on expanding into the state of California as it relates to Traffic and DUI defense, with the goal of having an expanded role in other states. We are looking for the right candidates to join our team to achieve all of our goals.
Benefits
- Health
- Dental
- Vision
- 401k with company matching
- 15 days Paid Time Off
- 3 Sick Days
- Annual team gathering
- Annual Bonus
- Quarterly Activities
- Work Remotely from anywhere in the United States
- Continuing Education & Training
- Quarterly Ticket Crushers Swag
- Community Outreach
